The Importance of Reporting Abuse
Abuse often escalates if there is no intervention. Victims live in silent desperation, unwilling to seek assistance because they think no one will believe them, they fear retaliation from their abusers, and/or they are too embarrassed to admit that they have fallen victim to predators. A courageous friend or family member is often their only hope for relief.
Warning Signs of Elder Abuse in Facilities
Abuse may be physical, mental, sexual, and/or financial or consist of neglect. Please click on this link for more information: Potential Warning Signs of Abuse
Reporting Abuse in Licensed Nursing, Residential, and Board & Care Facilities
- If a situation appears life threatening or a crime is in progress, call 9-1-1.
- If you believe a crime has occurred, report abuse to your local law enforcement agency.
- You may also report suspected abuse in facilities to the CA Attorney General’s Bureau of Medi-Cal Fraud and Elder Abuse toll-free hotline: 800-722-0432 or report complaints online at http://oag.ca.gov/bmfea/reporting
Additional resources for reporting facility elder abuse:
Adult Protective Services (APS)APS, a division of the County's Aging & Independence Services, accepts reports of suspected abuse of elders/dependent adults in facilities as long as the alleged abuser is a non-resident and a non-employee.
Community Care Licensing (CCL)To report a complaint against any nonmedical licensed care facility, you may call the CA Dept. of Social Services CCL hotline at 844-538-8766 (844-LET-US-NO).
Department of Public HealthFacilities that provide medical care and supervision, such as skilled nursing facilities, are licensed by the CA Dept. of Public Health. Report complaints online at https://www.cdph.ca.gov/Programs/CHCQ/LCP/CalHealthFind/Pages/Complaint.aspx or by phone:
San Diego North District Office: 619-278-3700 or toll free: 800-824-0613
counties served: (Parts of) Imperial, San Diego North County
San Diego South District Office: 619-688-6190 or toll free: 866-706-0759
counties served: Imperial, San Diego (cities south of Interstate 8)
Long-Term Care Ombudsman OfficeThe Long-Term Care Ombudsman Office is a division of the County’s Health & Human Services Agency. Ombudsmen advocate for people who live in residential care and skilled nursing facilities.
Call Toll Free: 800-640-4661 Or Call: 858-560-2507
Please click on this link for more information: Long-Term Care Ombudsman Program
Facility Residents’ Bill of Rights
Federal and state laws protect the rights of those in residential care and skilled nursing facilities. Residents have the right to be treated with dignity, to be unrestrained, to communicate with anyone they choose, to manage their own affairs (if able), to confidentiality of records, and to apply for government assistance. By law, residents must be fully informed of rights, services, and fees charged PRIOR to admission.
Selecting a Long-Term Care Facility
To look at records of violations at San Diego County facilities, click on: http://canhr.org/NH_Data/data_html/SDiegoCo.html
Useful Links/Additional Resources
If you are unable to access all of the above resources or have any other inquiries, please call the San Diego District Attorney Elder Abuse Reporting Line at (619)531-3342.